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Point of Woo

The word on global customer emotions + defining your work's value
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THE BI-WEEKLY CAPSULE
03 October 2024
Point of Woo
A pivot place for agencies and marketers to ride the next wave of growth.
UNFOLDING
A first for customer emotions in a decade
Your customer is an emotional human; profoundly impacted by the world around them first and their own preferences second. Is your marketing informed by the zeitgeist? There is reason to if it isn’t – our negative emotions have declined for the first time since 2014, confirms this Gallup report.
 
Are you measuring value?
Marketers, growth is great but are you measuring your work’s value? Even as you balance short and long-term impact in terms of revenue metrics, it is value that will transform your agency with stakeholders. How do you do that? Here’s a playbook to get started.
 
Making brand communities safer
Sports and trolls are the stuff nightmares are made of, even for the toughest of on-ground heroes. This season, the industry is set to lead the way for all of us tasked with protecting our communities. Perhaps the theme for your next brainstorming session?
UNFOLDING
Of good company and great conversations
The mood at the Bengaluru chapter of CMOs’ Charcha 2024 was a promising one as we interacted with a room full of marketers. The event also saw our Founder & Managing Director, Nitin Gupta, serving as a panel member and offering his #PointOfWoo on ´Convergence in Media: Bridging the Gap Within Different Media Channels for Seamless Brand Experiences’.
WE ASKED. THEY ANSWERED.
What podcast are you consuming currently?
“Fareed Zakaria GPS, We Study Billionaires, and Masters in Business are the podcasts I follow regularly.”
- Mayukh Datta
Chief Business Officer, ITI Mutual Fund
WE ARE INSPIRED
The way @dan.burntchefambassador is enabling a safe space for creative hearts in the hospitality industry.
FOLLOW @DAN.BURNTCHEFAMBASSADOR
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